Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Phantom Flare Zyrion Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our architectural design services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and requirements
• Budget and timeline information
• Communication preferences
• Payment information (processed securely through third-party providers)

Non-Personal Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Device information and operating system

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide architectural design services and project management
• To communicate with you about your projects and services
• To process payments and manage billing
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted contractors, consultants, and vendors who assist in project delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our clients or others
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure file storage and backup systems
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your information in a structured format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: File a complaint with the Privacy Commissioner of Canada

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: To deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for up to 7 years as required by professional standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.